Safety

Staying safe on Collabaway

Collabaway never asks you to pay to get paid. Nobody from Collabaway will ask you for a deposit, a fee or a gift card before you can withdraw money.

How money moves

Brands pay into Collabaway. Money for a deal goes from the brand, through Collabaway, to you. It never goes the other way.
Collabaway's fee is taken out of the payment. You never send money to Collabaway, or to a brand, to receive a payment.
There is no "activation", "verification", "release" or "withdrawal" fee for creators to pay. Anyone asking for one is not Collabaway.

They ask you to pay first: a deposit, a fee, shipping for a "free" product, or buying the product yourself to be paid back later.
They want payment in gift cards or crypto, or ask you to send them money for any reason.
They push you to WhatsApp, Telegram or another app to talk about money, or offer to pay you outside Collabaway.
The offer is far above what you usually get, for very little work, and they want an answer right now.
They claim to be Collabaway staff, or a well-known brand, in a message. Brands checked by our team show a Verified business badge on their profile and offers.

When a message in a deal thread asks you to pay or move off Collabaway, we show a caution under it. We don't block it, so keep your guard up.

In a deal thread, open the menu next to the brand's name and choose Report.
On a brand or agency's profile page, choose Report.
Pick what happened and add any details. Only Collabaway's team sees your report.
Don't send money or share passwords or sign-in codes while you wait. Keep talking on Collabaway so there's a record.

Can't sign in? Use Report a problem instead.